PRIVACY POLICY FOR GIGAMAX.COM.AU

At GigaMax (accessible via gigamax.com.au), we are committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy outlines how GigaMax collects, uses, discloses, and safeguards Your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing this Web Site or utilizing our white-labelled business operations platform, You consent to the data practices described in this policy.

1. Information We Collect

To provide our B2B CRM, project management, and HR infrastructure, GigaMax may collect the following categories of information:

• Account Information: Names, business emails, phone numbers, job titles, and corporate account credentials when You register for a subscription package.
• Billing and Transaction Data: Payment details processed securely through our integrated third-party payment gateways (such as PayPal). GigaMax does not directly store Your credit card or financial account numbers on our servers.
• System Usage Data: IP addresses, browser types, server log data, access times, and diagnostic metrics to maintain platform performance, fix software bugs, and ensure server security.

2. GigaMax as an Infrastructure Provider (Data Ownership)

GigaMax provides a software-as-a-service (SaaS) platform for business operations.

• Client Data Control: Where You use our platform to manage Your own business, employees, and clients, You act as the data controller. You are solely responsible for ensuring that the collection and processing of personal data belonging to Your end-users complies with local privacy regulations.
• Our Role: GigaMax acts strictly as a data processor and infrastructure host. We do not access, review, share, or exploit the operational data, project files, or employee records uploaded to Your workspace unless explicitly authorised by You for technical support purposes.

3. How We Use Your Information

GigaMax uses the collected data strictly to run, maintain, and optimize our services, including:

• Provisioning and managing Your workspace accounts.
• Processing subscription payments and handling invoices.
• Sending vital automated system notifications, transaction updates, and operational alerts via our server mail queues.
• Diagnosing server errors, maintaining application security, and preventing unauthorised platform access.

4. Disclosure of Information to Third Parties

GigaMax does not sell, rent, or lease its customer lists to third parties. We may share data with trusted third-party service providers and integrations (such as PayPal and secure cloud hosting infrastructure partners) solely to execute critical platform functions. All such third parties are prohibited from using Your personal information except to provide these essential operational services to GigaMax, and they are required to maintain strict confidentiality of Your data.

We may disclose personal information without notice only if required to do so by law or in the good faith belief that such action is necessary to comply with legal mandates, protect the rights or property of GigaMax, or act under exigent circumstances to protect the personal safety of users or the public.

5. Security of Your Personal Information

GigaMax employs industry-standard administrative, technical, and physical security measures to protect Your data from unauthorised access, loss, misuse, alteration, or disclosure. While we take rigorous steps using modern cloud infrastructure to secure Your information, no data transmission over the internet or wireless network can be guaranteed as 100% secure. You acknowledge that there are security and privacy limitations inherent to the internet which are beyond our control.

6. Access to and Correction of Information

Under the Australian Privacy Principles, You have the right to request access to the personal information we hold about You, or to request that we correct any inaccuracies. You can review and update Your core profile details at any time by logging directly into Your GigaMax account dashboard. For formal data access requests, please contact our privacy representative.

7. Changes to this Privacy Policy

GigaMax reserves the right to update or amend this Privacy Policy at any time to reflect software updates, infrastructure changes, or legal updates. We encourage You to periodically review this page to remain informed of how we are safeguarding Your data. Your continued use of the platform following any modifications constitutes Your acknowledgment and acceptance of the revised policy.

8. Contact Information & Governing Law

GigaMax welcomes Your comments or questions regarding this Privacy Policy. If You believe that we have not adhered to this policy or if You have a privacy complaint, please contact us at support@gigamax.com.au.

This Privacy Policy shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any legal disputes or actions regarding data privacy compliance shall fall under the exclusive jurisdiction of the courts of New South Wales, Australia.